Have a question? We have answers! See below for some of our most frequently asked questions. If your question is not on this list, please reach out to help@elementalmachines.com or create a support ticket.


  • What are some best practices when creating/managing alert rules?

 Please refer to this article on Alerts Best Practices.


  • Why is my Element-T measuring a different value than what the front panel displays?

This is a question we get a lot from customers, and can be best answered in detail in this article.


  • I have a lot of users in my subgroup but I don't want to go through the hassle of adding them to each alert. How can I simplify this?

                We recommend you create user groups. Please follow this guide on where to create groups.


  • How do I add replacement Elements I received to my account?

We don't add new or replacement machines to your dashboard subgroups right away because if they are added before properly activated, there is a potential for them to be added to existing alert rules. Since we don't want you to receive erroneous alerts (e.g. a connection alert for a device that is still in transit), it's best to wait until the devices are installed to add them to the dashboard. To add devices to a subgroup, please follow the steps in this video. 


  • How do I add new Users to the Dashboard?

Please refer to this article on Adding New Users.


  • How do I connect a Gateway to my Wi-Fi network?

There are two ways to connect a Gateway to your network:



  • How do I troubleshoot Element-D connection alerts?

Please follow this guide on how to Troubleshoot Element-D Connection Issues.


  • How do I troubleshoot battery-powered elements?

Please follow this guide on how to Troubleshoot Battery-Powered Elements.


  • Where is your Calibration User Guide?

Here! Please note that if you need to assign someone a calibrator role you will need to reach out to help@elementalmachines.com or create a support ticket for assistance. 


  • How do I generate a scheduled report for an Element?

Please follow this guide on how to Generate a Report.


  • How do I change the batteries on my Elements?

This guide will show you how to Change the Batteries on your Elements as well tell you what the best type of battery to get when using our devices.


  • How do I customize my dashboard view?

Please refer to this article on how to Re-Organize Your Dashboard With Custom Groups.


  • What powers do I have as a(n) Admin/Manager/User?

Please refer to this chart to view what type of capabilities the Roles In Your Organization can have in your dashboard. 


Didn't find your question? Reach out to help@elementalmachines.com or create a support ticket for assistance.