Elemental Machines Helpdesk

Applicable Asset Models

• MS-TS Series

Package Contents

• Element-D
• Power Supply
• RS232 to USB connector cable

Note: You may receive multiple types of cables if you are connecting Element-D’s to different types of assets.

Safety Information

Review and abide by the safety information found in the Element-D and Mettler Toledo MS-TS Balance

user manuals. Tidy connection cable to prevent tripping hazards.

Installation Instructions

Receiving the Shipment

1. If this is your first time setting up the Elemental Machines system, you will receive an email for your dashboard account verification. Save this email for when the devices arrive.

2. When devices are shipped, they will be added to your Elemental Insights Dashboard with default names. When you first log in you will see all your devices with a 'disconnected' status.

3. When devices arrive, carefully remove the contents from the packaging. If any of the contents look damaged, please send a picture to help@elementalmachines.com.

4. Confirm the Element-D’s in your package are labeled with the assets to which they are to connect. If the labels do not match the intended assets for connection, please contact help@elementalmachines.com. 

Element-D Initial Power-up

5. Plug the Element-D in using the provided power supply.

6. Complete Wi-Fi Connection following instructions in the provided 771-00010 Wi-Fi Connection Guide - Gateway GW2/3, Element-C/D.

a. 771-00010 is included with your Element-D as a printed copy. Digital versions of this are available in the Support section of the Elemental Insights Dashboard.

Attaching Connection Cable to Asset

7. Locate the RS232 data port on the asset (shown in Figure 1) to which the Element-D will connect.

Figure 1 Data port on asset

8. Plug the corresponding end of the Connection Cable into the data port on the asset.

Configuring Asset Menus

9. Press the Settings icon to enter the menu.

10. Select the Date and Time option and then press the Calendar Icon to edit the format of the date. 

11. At the top, next to the blue back around select the Date Format Dropdown Menu and then choose any option that does not include a period. 

12. Use the Blue check mark icon and then the Green check mark icon to save the changes you have made.

13. Select the more tools icon. This will bring you to the general configuration and data page.

14. Select the Publishing tab.

15. Select the Print tab.

16. Make sure the tab is flipped to On and then scroll down and check the box labeled Gross/Tare. 17. Tap the blue Check icon and then the green Check icon in the bottom right corner to save the changes you made and bring you back to the general configuration and data page.

18. Select the Devices and connectivity tab. 

19. Select the RS232 tab.

20. Set the Allocated device to MT RS compact printer.

a. Set the Baudrate to 9600.

b. Set the Bit/Parity to 8/No.

c. Set the Stop bits to 1 bit.

21. Click the Green Check mark to save the changes you made and then the Home icon to exit settings.

22. Tare the balance using the TARE button, shown below. This is different than the Zero button.

Note: This step is mandatory. No measurement will be recorded without taring the balance first. The display on the balance will show NET to indicate the balance has been tared. (It is not required to tare the balance before each balance reading). 

Attaching Connection Cable to Element

23. Plug the other end of the Connection Cable into the any of the USB data ports on the Element-D, as shown in Figure 2.

Figure 2 Data ports on Element-D

Positioning the Element-D

24. Determine where the Element-D should be placed to allow for power access and a tidy connection cable.

25. Securely position the Element-D in the chosen location. The Element-D has magnets which make it easily mountable to magnetic surfaces.

a. Note: If applicable, an adhesive metal mounting plate available from EM may be used.

Finalization

26. Tare the balance using the TARE button, shown below. This is different than the Zero button.

Note: This step is mandatory. No measurement will be recorded without taring the balance first. The display

on the balance will show NET to indicate the balance has been tared. (It is not required to tare the balance

before each balance reading).

27. To send a weight measurement to the Elemental Insights Dashboard, press PRINT.

28. Confirm that the value appears on the dashboard. (The dashboard may only display two digits after the decimal point. However, transfer to any third party platforms will include the full value.).

29. If the dashboard does not display any value, check cable connection and menu settings. Contact help@elementalmachines.com if problem persists.

30. Contact any third-party vendor for next steps regarding communication to the external platform (if applicable).